1. Q: What's your minimum order quantity (MOQ)?
A: We offer flexible low MOQ & mixed container shipments. Small trial orders are acceptable for disposable paper, wet wipes, nonwoven goods. We support wholesalers, hotel suppliers and cross-border sellers without strict high minimum purchase limits.
2. Q: Can I get free samples?
A: Blank standard samples are free of charge. Custom printed samples take 5-7 days for paper tissue, napkins and hand towels; special items like degradable paper, disposable towels, medical & adult care products take 7-10 days. Sampling cost will be fully deducted from your formal bulk order. All samples are produced in our 100,000-class clean workshop.
3. Q: How about your production lead time?
A: Standard lead time for daily paper products is 15-20 working days. Special items such as wet wipes, adult care pads and medical sheets take 18-25 days. We have full capacity in our 100,000-class clean workshop and can shorten lead time to 10-12 days for urgent off-season orders.
4. Q: Can we customize size, logo and packaging?
A: Yes, we provide one-stop OEM & private label service for all our product lines. You may customize product dimensions, brand logo printing, multi-language export packaging and styles to match supermarket, salon and hotel brand positioning.
5. Q: Can you supply full customs clearance documents?
A: Sure. We provide complete clearance files including hygiene test reports, certificates of origin (CO) and global compliance papers. Our factory holds FDA, CE, and ISO certifications to support smooth customs clearance for clients in Southeast Asia, Europe, the Middle East and Australia.
6. Q: What payment & shipping terms do you accept?
A: We support EXW, FOB and CIF shipping terms; other terms can be negotiated based on your demands. Our standard payment term is 50% deposit in advance, balance paid before shipment. Sea & air delivery are available for bulk orders worldwide.
7. Q: Do you provide full OEM & ODM private label service?
A: Absolutely. Our OEM/ODM service covers disposable paper, wet wipes, beauty nonwovens, hotel towels, pet pads, adult incontinence supplies and medical bed sheets. Custom logo, packaging and specifications are all supported in our 100,000-class clean workshop.
8. Q: Do you ship goods to my country?
A: We deliver to all countries globally, covering Southeast Asia, the Middle East, EU, Australia and North America. We arrange sea & air shipments for tissue, travel towels, pet pads, adult diapers and medical disposables, with complete certification documents for local import inspection.
9. Q: Are your medical-grade products FDA & CE certified?
A: Our sterile medical bed sheets and professional medical nonwoven consumables are FDA registered & CE certified, manufactured in a 100,000-class clean workshop. Daily paper, beauty nonwovens, pet pads and adult incontinence products are hygiene-certified for civilian use, not classified as medical devices.
10. Q: Do you offer eco-friendly degradable materials?
A: Yes. We supply biodegradable paper, plant-based nonwoven fabrics and compostable packaging for tissue, wipes and disposable towels to meet global eco import standards.
11. Q: Can I mix different items in one container?
A: Mixed loading is supported. You can combine paper towels, wet wipes, salon nonwovens, pet pads and hotel amenity goods into one shipment to lower your procurement cost.
12. Q: Who covers the sample shipping cost?
A: Sample freight is borne by buyers; we will refund the full sample fee once you place formal mass production orders.
13. Q: What's your after-sales policy for defective goods?A: We conduct full inspection before shipment. If defective items occur due to our production issues, we will offer free replacement or compensation in your next bulk order.